We carried out an announced comprehensive inspection on 31 July 2018 to ask the service the following key questions: Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Bodyline Stockport is a private clinic which provides medical treatment for weight loss, and has been registered with CQC since January 2018. Prior to this, the clinic was in operation but due to the service model employed, they did not need to register with CQC. The clinic is open on Tuesdays from 12:00pm until 3:00pm, Thursdays from 4:00pm until 7:00pm, and Saturdays from 1:30pm until 4:30pm. The premises comprise of a reception area and two consulting rooms situated on the ground floor. There is a clinic manager and four nurses who carry out patient consultations. One of the nurses is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

16 people completed CQC comment cards prior to our inspection, and these were all positive. Patients told us staff were friendly and helpful, the facilities met their needs, and care was delivered professionally.

Our key findings were:

• The facilities were appropriate to meet people’s needs
• Medicines were used safely and appropriately
• There was an annual audit of patient records to support safe prescribing
• Staff were caring, supportive, and treated patients with dignity and respect
• The manager encouraged an open and honest culture, and staff we spoke with were aware of the vision for the service
• There was a comprehensive set of policies and procedures governing all activities

There were areas where the provider could make improvements, and should:

• Review dispensing labels to ensure they meet legal requirements
• Review prescribing practices to ensure they are in line with the prescribing policy