On the 18 September 2013 we found the provider non-compliant in the regulation regarding infection control. The provider sent us a report that set out the steps they would take to ensure they met the regulations. At this inspection we found the provider had taken all necessary steps and was now compliant with the regulations.

At the previous inspection we found the provider did not have infection control risk assessments or regular infection control audits. The flooring was not sealed at the edges and a dental chair had a large tear on it which did not allowing for effective cleaning. We also found some electrical cords to dental equipment had been repaired using tape which meant that they could not be cleaned effectively to help prevent cross infection.

At this inspection we saw the provider had conducted infection audits which had highlighted no concerns. Flooring and electrical cords had been replaced which allowed for effective cleaning. Computer key boards had been replaced to allow them to be cleaned. A new shelf had been added in the surgery used for the sterilisation of instruments. This meant that clean instruments did not come into contact with dirty instruments.

We did not speak to patients during this inspection.

We spoke with five patients, two dentists, one dental nurse and reception staff. Patients spoke positively about their experiences at the service. Their comments included, “More than happy with everything they have done for me, they seem very efficient and friendly” and “They were very good, I managed to get an appointment within the hour which was really good as was in so much pain.”

Patients told us that they were very happy with the services that they received from the practice and as such had never had any cause to complain. Patients said that if they were ever dissatisfied then they would feel confident that they could raise any issues directly with the dentist or practice manager.

The practice took the issue of consent seriously and ensured that all treatment provided was in accordance with the patient's wishes and expectations. Patients were involved in decisions about their dental care and were consulted about their treatment plans. Patient confirmed that their dentist had talked through options and discussed and agreed their treatment plans.

Patient comments regarding standards of cleanliness included, “Very clean” and “It is a bit dated but it looked clean and everything came in a sterile pack.” However not all checks were in place to ensure that patients were being protected against the risk of cross infection.

Staff received appropriate training and professional development to ensure they continued to have the skills needed to provide good quality and safe treatments. A patient told us one of the dentists had been recommended for their specialist implant skills. This gave them confidence that they would receive appropriate, safe treatment. All patients spoke positively about staff who they described as “Friendly” “Efficient” and “Professional.” All staff consulted with spoke knowledgeably about their specific roles and responsibilities.

Patients told us that they were very happy with the services that they received and as such had never had any cause to complain. Patients said that if they were however dissatisfied then they felt confident that they could raise any issues directly with the dentist.