The Bungalow provides care and support for up to four people with a learning disability for short periods of care (respite service). At the time of our inspection there were three people staying at the service, with another 18 people using the service when required.

At the last inspection in July 2015, the service was rated Good.

At this inspection we found the service remained Good.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were effective safeguarding systems in place. Staff understood their responsibilities with regards to safeguarding people and were confident in reporting any concerns. They had received effective safeguarding training.

Personalised risk assessments were in place that gave guidance to staff on how individual risks to people could be minimised. Medicines were stored appropriately, managed safely and audits completed.

There were sufficient numbers of staff on duty to meet people's needs. Safe recruitment processes were in place and had been followed to ensure that staff were suitable for the role they had been appointed to prior to commencing work.

Staff were well trained and completed an effective induction programme when they commenced work at the service. Staff were supported in their roles and received regular supervision and appraisals.

Positive relationships existed between people and staff. Staff treated people with kindness and were considerate and friendly. People's privacy and dignity was promoted throughout, their care and consent was gained before any care was provided.

People's needs had been assessed and care plans took account of their individual needs, preferences and choices. Care plans and risk assessments had been regularly reviewed to ensure that they were reflective of people's current needs.

People were encouraged and supported to participate in a range of activities and received relevant information regarding the services available to them.

The service was led by a registered manager who was visible and approachable.

There was an open culture. People and their relatives were asked for their feedback on the service and comments were encouraged. Quality monitoring systems and processes were used effectively to drive improvements in the service and identify where action needed to be taken.

Further information is in the detailed findings below.

This inspection took place on 15 July 2015 and it was announced.

The service provides care and support for up to four people with a learning disability for short periods of care (respite service). At the time of our inspection there was one person staying at the home, with another 20 people using the service when required.

The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection the registered manager was on maternity leave. The provider had made suitable arrangements during the manager’s absence and had notified the CQC accordingly.

People were supported by staff who knew them well and positive relationships had been formed. People had detailed care plans which reflected their preferences and included personalised risk assessments.

People were supported to take part in a wide range of activities which reflected their hobbies and interests.

Where possible, people and their relatives were involved in decision making. People were supported to make choices in relation to their food and drink and a balanced, nutritious menu was offered.

Staff were recruited appropriately, trained and felt supported to complete their roles. They understood their responsibilities with regards to safeguarding people and knew how to respond to concerns. Staff were kind, helpful and encouraged people to be independent.

There was a clear management structure of senior staff. Staff and relatives knew who to raise concerns with and there was an open culture.

There were quality monitoring systems in place and the provider encouraged feedback on the service provided. Comments and concerns were acted upon and discussed at team meetings, but were not recorded.