The Chimes Residential Home, Stoke On Trent.The Chimes Residential Home in Stoke On Trent is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, mental health conditions, physical disabilities and sensory impairments. The last inspection date here was 7th December 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
28th April 2017 - During a routine inspection
This was an unannounced inspection carried out on the 28 April 2017. The Chimes Residential Home provides accommodation with personal care for up to 44 people. People who use the service had physical health and / or mental health needs, such as dementia. At the time of the inspection, 33 people used the service. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People had individual risk assessments in place to keep them safe, which included assessments for mobility, nutrition and medicines. Measures taken to minimise risk of harm included the provision of mobility aids and sensor mats to alert staff. Staff knew what action they would take if they had any concerns and showed a good understanding of the different types of abuse. We found that there were systems in place to protect people who lived at the home by ensuring appropriate referrals were made and action taken to keep people safe. We found home had appropriate recruitment procedures in place, which ensured staff were suitable to support people who used the service. There were sufficient numbers of staff on duty to support people. People had the support they needed to take their medicines safely. Competency checks to ensure the staff had the relevant skills and knowledge for safe administration were in place Staff had the necessary skills and knowledge to meet people’s needs. The provider protected people’s right under the Mental Capacity Act 2005. Staff were able to demonstrate that they had knowledge of the principles of the MCA and confirmed they had received training in the MCA. Staff promoted peoples independence, dignity and respect. People were involved in making decisions about their care and were listened to by staff and management about their needs. People's health needs were monitored and changes were made to people's care in response to any changes in their needs. People were stimulated in both group and individual activities. The provider routinely and actively listened to people to address any concerns or complaints. The registered manager and the provider were approachable and supportive. There was an open and inclusive culture within the home. There were systems in place to gain people’s experiences and to continually monitor the quality of the service provided.
24th July 2015 - During a routine inspection
This was an unannounced inspection carried out on the 28 April 2017. The Chimes Residential Home provides accommodation with personal care for up to 44 people. People who use the service had physical health and / or mental health needs, such as dementia. At the time of the inspection, 33 people used the service. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People had individual risk assessments in place to keep them safe, which included assessments for mobility, nutrition and medicines. Measures taken to minimise risk of harm included the provision of mobility aids and sensor mats to alert staff. Staff knew what action they would take if they had any concerns and showed a good understanding of the different types of abuse. We found that there were systems in place to protect people who lived at the home by ensuring appropriate referrals were made and action taken to keep people safe. We found home had appropriate recruitment procedures in place, which ensured staff were suitable to support people who used the service. There were sufficient numbers of staff on duty to support people. People had the support they needed to take their medicines safely. Competency checks to ensure the staff had the relevant skills and knowledge for safe administration were in place Staff had the necessary skills and knowledge to meet people’s needs. The provider protected people’s right under the Mental Capacity Act 2005. Staff were able to demonstrate that they had knowledge of the principles of the MCA and confirmed they had received training in the MCA. Staff promoted peoples independence, dignity and respect. People were involved in making decisions about their care and were listened to by staff and management about their needs. People's health needs were monitored and changes were made to people's care in response to any changes in their needs. People were stimulated in both group and individual activities. The provider routinely and actively listened to people to address any concerns or complaints. The registered manager and the provider were approachable and supportive. There was an open and inclusive culture within the home. There were systems in place to gain people’s experiences and to continually monitor the quality of the service provided.
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