The Clayton Medical Centre, Wellington Street, Clayton Le Moors, Accrington.
The Clayton Medical Centre in Wellington Street, Clayton Le Moors, Accrington is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th July 2016
The Clayton Medical Centre is managed by The Clayton Medical Centre.
Contact Details:
Address:
The Clayton Medical Centre Clayton Medical Centre Wellington Street Clayton Le Moors Accrington BB5 5HU United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Clayton Medical Centre on 9 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice had an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff training was prioritised to ensure staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had made improvements to patient access during the previous year and was monitoring the impact of this for patients.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review procedures for receiving and acting on nationally issued alerts to ensure that a record of alerts and actions taken is maintained.
Streamline the complaints process and introduce a complaints policy which is shared with patients and staff.
Review the protocol for numbers of blank prescriptions carried by GPs.
Provide all staff with up to date information on the location of emergency equipment and medicines.
Carry out a risk assessment for legionella and implement advised legionella control regime in line with the risk assessment.
Review support for carers and patients who have experienced bereavement and introduce local policies to support these groups.
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