The Coppice Surgery Partnership, Herne Lane, Rustington, Littlehampton.
The Coppice Surgery Partnership in Herne Lane, Rustington, Littlehampton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th September 2018
The Coppice Surgery Partnership is managed by The Coppice Surgery Partnership.
Contact Details:
Address:
The Coppice Surgery Partnership The Coppice Surgery Herne Lane Rustington Littlehampton BN16 3BE United Kingdom
This practice is rated as Good overall. (Previous rating July 2017 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced inspection at The Coppice Surgery Partnership on 5 July 2018as part of our inspection programme.
At this inspection we found:
The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
Staff treated patients with compassion, kindness, dignity and respect and involved them in decisions about their care.
Staff enjoyed working at the practice and felt supported by management.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice implemented suggestions for improvements and made changes to the way it delivered services because of feedback from patients.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The areas where the provider should make improvements are:
Ensure that the details of significant events are reported and recorded in a consistent format.
Provide awareness training for all staff on the ‘red flag’ sepsis symptoms that might be reported by patients and how to respond.
Improve performance against the quality and outcomes framework indicators for mental health, asthma and chronic obstructive pulmonary disease (COPD).
Ensure that accurate and up to date training records are maintained.
Ensure that the patient participation group is re-established so that patients and carers can share their views and experiences with the practice and influence the development and improvement of the services the practice provides.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.
Letter from the Chief Inspector of General Practice
This announced focused inspection was carried out on 6 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations we identified in our previous comprehensive inspection on 24 May 2016. In May 2016 the overall rating for the practice was Good with Requires Improvement for the safe domain. The full comprehensive report for the May 2016 inspection can be found by selecting the ‘all reports’ link for The Coppice Surgery Partnership on our website at www.cqc.org.uk .
This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is rated as Good
Our key findings over all areas inspected were as follows:
The practice had introduced new protocols to ensure blank prescriptions were stored and monitored safely.
All fire exit doors within the practice were easily opened to allow for a means of escape in an emergency.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Coppice Surgery on 24 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed except in relation to the safe management of medicines.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The area where the provider must make improvement is:
Establish arrangements for the secure storage and tracking of prescriptions.
The area where the provider should make improvement is:
Ensure fire exits are fully operational at all times.