We spoke with two people who used the service and two members of staff. We also spoke with the registered manager. We looked at three people’s treatment records and staff recruitment information. We also looked at the procedures the provider had in place to deal with people’s complaints and the safety and suitability of the premises.

People told us they were happy with the treatment and care they had received at the County Clinic. They also told us they had received information about their medical condition and the treatment’s that met their needs. One person said they had received a detailed examination of their medical condition and this had included special tests to confirm their diagnosis. Another person told us that the staff had discussed with them “the risk of having a reaction” before they received their treatment and they gave their consent to have their chosen procedure. They also told us that the staff had explained to them how to look after themselves following their treatment. People told us that they thought the provider would take any complaints made about the service seriously. They told us they were happy with the service provided and did not have any complaints to make.

We found that people gave their informed consent for their treatment and received a detailed assessment that met their individual needs. We also found that the provider had appropriate recruitment systems in place and the premises were suitable to meet people’s needs. The provider had a complaints policy and procedure and made improvements to the service as a result of any complaints received.

We spoke with four people who used the service and they told us that the treatment and care they received at the clinic was good. They told us that their consultant had given them lots of information about their condition and the treatment options available to them. They also said that the risks and benefits of the treatment had been explained and they were able to make an informed choice that suited their needs.

One person told us that they had “travelled a long way” to attend the clinic. This was because they received “expert advice” from the clinic about their condition and the treatments available to them.

Another person told us that they had to have a diagnostic test to find out more about their condition. They told us that the risks of having the test had been fully explained to them. They also told us that the results of the test had been discussed with them and that this had helped them to understand their condition and the treatment that best suited their needs.

The people we spoke with also said that they had received copies of letters that staff had sent to other health professionals regarding their care. This was to keep them fully informed at all times of what was happening about their treatment. They also told us that they had received written information about any fees they needed to pay for their treatment before they attended the clinic.