During our inspection visit to this dental practice we spoke with the dentist, a student dental nurse and a temporary receptionist. In order to gain the experiences of people who used the service we spoke with one person on the day of our visit and five people

by telephone following our visit.

People told us that they were satisfied with the service they received at the practice. "I'm very happy, it's very good definitely" and "Absolutely marvellous" were comments made to us.

People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. Comments made to us included "Hygiene is perfect, very good" and "It's absolutely spotless, and they always wear gloves."

People told us that the practice was one they would recommend to friends and family making comments such as, "I would absolutely recommend X (the dentist)" and "X 's(the dentist) manner is very good and so nice and her surgery is sparkling clean, I would definitely recommend her."

We asked people about the availability of appointments and if they had to wait over their appointment time to be seen. One person told us, "X (the dentist) comes to see me at home, she comes when it's convenient to me." Another person told us "I very rarely have to wait past my appointment time."

Records containing people's confidential information were accurate, fit for purpose and stored securely.