This inspection took place on 19 May 2016 and was unannounced.

The Crown Rest Home is a service that provides accommodation and residential care for up to 18 people. On the day of the inspection, there were a total of 17 people living at the home. The provider is registered as an individual and therefore, does not require a manager to be registered at this home.

People who lived at The Crown Rest Home were cared for by kind, caring and compassionate staff who treated them as individuals. An open and transparent culture had been established where people were listened to and where their opinion mattered.

There were enough well trained staff with the right skills and knowledge to provide people with safe and effective care. People’s dignity and privacy was upheld and their choices about how they wanted to live their lives were respected.

People were happy with the care they received and felt safe living at The Crown Rest Home. The leadership at the home was good. The staff were happy working at the home and their morale was high. They were supported to develop and learn which made them feel valued.

Good quality care was provided that met people’s needs and helped them maintain their wellbeing. The provider was investigating into ways to improve people’s wellbeing further.

There were good effective systems in place to assess and monitor the quality of care that was being provided.