When we visited we spoke with four patients. They told us that they were well informed about their treatment and the options open to them, including any costs involved. We examined three recent patient records and saw that all pre-treatment checks including soft tissue, medical history and lifestyle were carried out, treatment options had been explained and consent forms signed. One patient said, "I can’t fault them and the hygienist is marvellous.”

We saw that the reception and waiting areas were comfortable and presented a high level of overall cleanliness. Surgeries were hi-tech, spacious and clinically hygienic to a high standard with robust systems in place for equipment and instrument cleaning. Staff were well informed about hygiene and infection control policies and able to demonstrate

effective decontamination procedures in detail to us.

We spoke with three members of staff and looked at the practice policy in relation to safeguarding, complaints and whistleblowing. Staff were well informed regarding procedures to protect vulnerable people if they felt they were at risk and the practice had comprehensive policies in place.

We examined staff files and found that people were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider had an effective system to regularly assess and monitor the quality of service that people received.