Our inspection was undertaken at Whitegate Health Centre based in Blackpool. During the inspection we looked at the arrangements the service had in place for assessing people’s needs and service delivery. Care plan records were maintained using a secure electronic system. This meant the information was safe and remained confidential to those with authorised access.

We looked at care and staff training records. We did this to confirm people were being well supported and staff members had been trained properly. We also spoke with the services dental lead, a dentist, dental nurse and practice manager

During this inspection we were unable to seek the views of people being supported by the service.

The provider was consulting people about their service through their quality monitoring procedures. We saw completed surveys with people providing feedback about their experience of the service. These included:

“I was very impressed with the speed and efficiency my case was dealt with. I was in a lot of pain on arrival but the dentist was excellent”.

“I was extremely pleased with every aspect of my visit”.