People who used the dental practice told us that they were pleased with the service provided. They felt that their dignity was maintained and their privacy protected. We were also told that staff were always respectful and had time to listen and answer their questions. Without exception people said that the staff team were always pleasant, reassuring and sensitive to individual needs. One person said, “Even though I have been coming here for a long time I still get anxious. The girls here are sensitive to that and understand my anxieties and anxiousness".

People confirmed that they were provided with good information both about the treatment options and the cost of the different treatments. One person said, “Options are always explained. I am always offered NHS or private treatment. I am then left to make my own choice. Another person said, “The cost in always explained but treatment is never pushed on you. I asked about teeth whitening treatment and was told I didn’t need it. I never feel it’s about money but about what is best”.

People spoke very highly of staff and expressed satisfaction with their treatment and care. We were told, “I love the friendliness and the smile when you walk in. The staff are brilliant”. People also told us that appointments were flexible to meet their needs and if there was any problem they were seen very quickly, if possible the same day. People said they felt safe when visiting the dental practice and had confidence in the staff team.