During the visit we spoke with patients who used the service and we also looked at the dental practice patient feedback surveys. Everyone we spoke with confirmed that they had been involved in making decisions about their dental care and treatment options. They said they were given clear information about their treatment and the costs involved. They found the staff to be friendly and reported that they were treated with respect and their privacy was maintained. They said that the practice was clean.

Staff told us they were well supported in their work. They told us they able to access training opportunities. We saw arrangements in place to deal with emergency situations including training for staff in medical emergencies and resuscitation. The practice had effective procedures in place for the management of infection control. Staff had received training to reduce the risk of infection. We saw the complaints procedure.