People we spoke with told us they were happy with the service they received. They said that the dentist and staff were helpful and friendly. One person said, "The dentist involves me in discussions about the treatment and I’m very comfortable here. The staff are lovely and they do a good job."

People had their treatment and charges explained to them in a way they understood. They felt able to ask questions about their treatment to ensure they knew what to expect. One person told us, "The dentist always tells me what treatment needs to be done and gives me clear advice about after care."

There were arrangements in place for the decontamination of dental instruments and equipment. However, there some shortfalls in these arrangements and national guidelines were not being followed in all respects, which could place people at risk.

Staff were appropriately supported through thorough induction, training and development. Supervision was informal but there was a formal appraisal system.

There was an effective complaints process in place.