This was The Dental Surgery’s first inspection since registering with the Care Quality Commission. During our inspection we checked and were assured that people using the dental practice had access to examinations in private. We asked people how they were involved in their treatment planning and whether they were invited to give feedback about their experiences. We met and spoke with staff and checked records. We found patient and staff records were completed well. We toured the premises and were satisfied people received safe and effective treatment in a clean environment.

Following the visit we contacted, with their permission, some people who had attended the practice the week of our visit. We sent an email questionnaire to four people and received three responses. We also spoke to three other people by telephone. People expressed high levels of satisfaction with the practice. Comments included;

•”I am always involved in any decisions made about my treatment.”

•”They text or ring me to check everything is ok from the visit the day before.”

• “Friendly, clean, helpful, obliging, caring…I could go on!”