We previously inspected The Dental Surgery on 12 August 2013. We found that the environment was clean and tidy. However, saw instruments were not always visually clean and rust free. This meant that people would potentially be at risk of cross infection from contaminated instruments. At the time we judged that this had a minor impact on patients who used the service. We set compliance actions and told the provider to take action.

At this inspection we spoke with the provider and a dental nurse. We saw that issues identified at our previous inspection had had been addressed by the provider.

We carried out this inspection to check on the treatment of people. Following the inspection we conducted telephone interviews with six people. On the day of the inspection we spoke to one patient, a dental nurse, a trainee dental nurse and the dentist.

The practice consisted of a reception/waiting area, two treatment rooms one on each floor, a decontamination area on the ground floor and a toilet on the 1st floor. The practice had a ramp to support people with mobility issues into the practice and to the ground floor treatment room.

People told us their treatment was excellent and their consent was always sought. One person said, "I wouldn't go anywhere else, they are so kind and friendly".

We found that people's treatment and advice was reflected in the records. One person said, "I only got oral advice once I started coming to this practice".

The environment was clean and tidy. We observed the decontamination process. However instruments were not always visually clean and rust free. This meant that people would potentially be at risk of cross infection from contaminated instruments.

The provider had a system in place to ensure only suitable staff were employed.

Records showed that the provider had a system in place to ensure staff had access to suitable training, supervision and development.

The provider had a system in place to allow people to raise complaints and make comments or suggestions.