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The Endeavour Practice, 20 Cleveland Square, Middlesbrough.

The Endeavour Practice in 20 Cleveland Square, Middlesbrough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st January 2016

The Endeavour Practice is managed by Endeavour Practice.

Contact Details:

    Address:
      The Endeavour Practice
      The Cleveland Health Centre
      20 Cleveland Square
      Middlesbrough
      TS1 2NX
      United Kingdom
    Telephone:
      01642242192

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-01-21
    Last Published 2016-01-21

Local Authority:

    Middlesbrough

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

21st October 2015 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Endeavour Practice on 21 October 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing responsive services.

Our key findings across all the areas we inspected were as follows: [

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw an area of outstanding practice:

  • The practice had increased flexibility of access to appointments and could demonstrate the impact of this by reduced use of the out of hours service and very positive patient survey results.

Professor Steve Field (CBE FRCP FFPH FRCGP) Chief Inspector of General Practice

 

 

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