This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? - Good

Are services effective? - Good

Are services caring? - Good

Are services responsive? - Good

Are services well-led? - Good

We carried out a previous comprehensive inspection on 25 October 2017 under the previous CQC registration. The practice was rated as requires improvement overall. The previous partnership was dissolved and the principal GP registered as an individual provider in February 2018.

We carried out an announced comprehensive inspection at The Enterprise Practice on 31 July 2018. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether The Enterprise Practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

At this inspection we found:

• The practice had made significant improvements since our previous inspection in October 2017.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice was aware of and complied with the requirements of the Duty of Candour.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The practice demonstrated improvement in governance arrangements.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.