On 25 February 2014 we inspected the provider. They were unable to make available for inspection appropriate records relating to staff including immunisation certificates, employment references and Disclosure Barring Service (DBS) checks in accordance with Regulation 21 (b) and schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

At this inspection we were provided with evidence of staff pre-employment checks which showed that suitable qualified staff were employed by the provider.

We inspected this practice on the 25 February 2013. We spoke with the provider, one the dental nurses and the practice administrator, who was also a dental nurse.

We spoke with two people attending for appointments. They were very happy with the service provided and complimentary of the dentists’ approach and work. One person said, “I have been using the practice for years. It’s a very good, very professional service.” People said they were given appropriate information regarding treatment and fees to consent. They said they were treated with dignity and respect.

The premises were clean and tidy. Practice staff carried out suitable cleaning and hygiene routines. We observed high standards of customer care, with the staff being friendly, attentive and helpful.

We looked at a number of people's treatment records and other documentation relating to the service. People’s treatment records and the practice’s policy and procedure guidance were detailed and well maintained. However, the records relating to staff were deficient and we have set an action accordingly.

The practice had appropriate up-to-date written policies and procedure guidance. There was an effective system for monitoring the quality of the service and for dealing with complaints.