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Care Services

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The Globe Town Surgery, London.

The Globe Town Surgery in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th December 2017

The Globe Town Surgery is managed by The Globe Town Surgery.

Contact Details:

    Address:
      The Globe Town Surgery
      82-86 Roman Road
      London
      E2 0PJ
      United Kingdom
    Telephone:
      02089803023
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-12-19
    Last Published 2019-01-11

Local Authority:

    Tower Hamlets

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th November 2017 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection November 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at The Globe Town Surgery on 6 November 2017. The practice was previously inspected in November 2014. All key questions were rated as good and this inspection was to ensure that the practice were maintaining standards. At that inspection there were a small number of areas identified that the provider needed to improve and we found these had been addressed.

At this inspection we found:

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen, although we found the arrangements for the storage and access to drugs and equipment for managing medical emergencies, across both the main site and branch surgery needed to be reviewed as equipment was not clearly labelled and the right equipment was not easily identifiable in an emergency.

  • When incidents did happen, the practice learned from them and improved their processes.

  • Patients found the appointment system easy to use but feedback from the GP survey suggested that they were not always able to access care when they needed it. Patients could also make appointments or consult a GP online.

  • The practice proactively sought feedback from staff and patients, which it acted on.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation, although not all staff had received an annual appraisal.

  • There was a clear leadership structure and staff felt supported by management.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
  • We found the practice had not clearly displayed its previous inspection report or ratings but they confirmed they would do that without delay.

The areas where the provider should make improvements are:

  • Review the arrangements for the storage and access to drugs and equipment for managing medical emergencies, across both the main site and branch surgery.

  • Review availability of equipment to manage medical emergencies taking into account guidelines issued by the Resuscitation Council (UK).

  • Review the system for staff appraisal so that all staff have an opportunity for annual appraisal.

  • Review the call / recall arrangements for cervical screening to ensure responsibility for this is clear

  • Review the current low number of carers identified

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

25th November 2014 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Globe Town Surgery on 25 November 2014. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, well-led, caring and responsive services. It was also good for providing services for the care of older people, those with long term conditions, families, children and young people, working age (including those recently retired and students), people whose circumstances make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

The provider should:

  • Ensure all staff complete infection control training;
  • Develop the patient participation group to become more representative of the patient population.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

13th December 2013 - During a routine inspection pdf icon

We spoke with fifteen people using the service. One person told us “ I have been coming to this surgery since the 1950’s, they are very good, they’ve been very good to me. I came in once just before Christmas and doctors put me straight on tests for cancer, that way they caught it early.” Another person said “been coming here for 16 years, I think it’s great, these receptionists take some stick but are always lovely to everyone. The service is first class. I had bad care in the surgery I used to go to so I know what’s a good surgery and this one is. I can get a same day appointment, if I want a particular GP then 48 hours wait.”

People's privacy, dignity and independence were respected. During our visit, observations we made and discussions we had with members of the staff team showed they had a clear understanding of the need to respect and value patients.

During our inspection we found that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. The practice had both electronic and paper based record archives in place to describe the contact patients had with the service and the actions taken to provide appropriate care and treatment.

A doctor and nurse we spoke with were aware of the infection control procedures and their importance. This included procedures for reviewing any potentially infectious patients who contacted the surgery for an appointment.

1st January 1970 - During an annual regulatory review

We reviewed the information available to us about The Globe Town Surgery on 8 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

 

 

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