The Grange Medicare Ltd: Middleton Park Surgery, Middleton Park Avenue, Leeds.
The Grange Medicare Ltd: Middleton Park Surgery in Middleton Park Avenue, Leeds is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th April 2016
The Grange Medicare Ltd: Middleton Park Surgery is managed by The Grange Medicare Limited who are also responsible for 1 other location
Contact Details:
Address:
The Grange Medicare Ltd: Middleton Park Surgery Middleton Community Health Centre Middleton Park Avenue Leeds LS10 4HT United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Middleton Park Surgery on 3 March 2016. Overall the practice is rated as good for providing safe, effective, caring, responsive and wel
l-
led care for all of the population groups it serves.
Our key findings across all the areas we inspected were as follows:
The practice was aware of and complied with the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment.)
There was an open and transparent approach to safety and an effective system in place for reporting, recording and taking remedial action in relation to significant events. In 2015 the practice had won a local Clinical Commissioning Group award for their excellent use of the electronic reporting system for significant events.
Risks to patients were assessed and well managed. There were good governance arrangements and appropriate policies in place.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
The practice was involved in the House of Care Initiative. This initiative was aimed at encouraging patients with long term conditions to understand their condition and select their own personal health and lifestyle targets.
The practice had good facilities and was well equipped to treat and meet the needs of patients. There was information on services the practice provided.
There was a complaints policy and clear information available for patients who wished to make a complaint.
Patients said they were treated with kindness, dignity, respect and compassion and were involved in decisions about their treatment and care.
The practice offered extended hours on Tuesday evening and Saturday morning. Urgent appointments were available on the same day as requested and longer appointments were available as needed. Some patients said they found telephone access difficult. However, we saw evidence where the practice had made changes to the telephone system and improvements to access had been made as a result.
The practice sought patient views how improvements could be made to the service, through the use of patient surveys, the NHS Friends and Family Test and the patient forum.
However, there were areas of practice where the provider should make improvements:
Ensure all GPs are up to date with level three safeguarding training, in line with intercollegiate guidelines for safeguarding children and young people.
Ensure mentorship and support is provided for all GPs, especially for those who are recently qualified or recruited.
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