We carried out an announced comprehensive inspection at The Groves Hinchley Wood on 15 January 2019 as part of our inspection programme. We had inspected the practice, under its previous name, The Lantern Surgery, in September 2017, where the practice was rated as Good.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
• There was a clear leadership structure and staff felt supported by management.
• Staff worked well together as a team and all felt supported to carry out their roles. There was a strong team ethos and culture of working together for a common aim.
• The practice had created a website where patients were able to e-mail Doctors. E-mails were answered daily and the practice provided evidence to demonstrate that this had significantly reduced the number of phone consultations, visits to the practice and appointments required.

Whilst we found no breaches of regulations, the provider should:

• Review and continue to monitor cervical smear screening to meet Public Health England screening rates.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice