This inspection took place 15 December 2015 and was unannounced. The last inspection took place in January 2014 when we found it to be meeting all the regulations we reviewed.

The service is registered to provide accommodation with personal care for up to 34 older people. There were 29 people living in the service on the day of our inspection. The service provides care and support for older people, with a range of medical and age related conditions, including mobility issues, diabetes and dementia

At the time of our inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We saw that people were well supported by a staff team who were knowledgeable about the needs of people and understood their individual needs. We observed that staff were kind and friendly and respectful of people’s individual needs.

Staff recruitment procedures were followed and pre-employment checks were carried out to ensure new staff were safe to work with vulnerable people.

We saw equipment was available throughout the service to ensure people with limited or no mobility had safe means of moving and transferring.

People, their relatives and staff we spoke with all felt there was enough staff available to meet people’s needs in a timely manner.

We saw a wide and varied range of activities were on offer. People were encouraged to remain active and participate in activities of their choice.

Families and friends were welcome to visit the home. People were encouraged to maintain relationships important to them.

Regular meetings took place to monitor the service and this gave people the opportunity to voice their opinions and feel valued. There was a complaints procedure which was available for people and their relatives.

We looked at how medicines were managed and found the service had a policy and procedure in place for staff to follow. Only staff who had received training could administer medicines.

A variety of training courses were available for staff to complete and this included safeguarding, safe moving and handling of people, infection control and fire safety.

We saw regular supervisions and appraisals were taking place so staff could discuss any personal learning and development needs they had along with personal progress.

Mealtimes were a social occasion. People told us they enjoyed the food that was provided. We saw a choice of menu was available and the food looked appetising and nutritious

We saw some refurbishment had taken place at the service. We saw bedroom doors had been painted and changed to look like front doors to houses. Memory boxes had been fitted to walls at the side of people’s bedroom doors.

The registered manager used effective systems to continually monitor and evaluate the quality of the service being provided. There were plans for on-going and continuous improvement.

During this inspection we spoke with five people who used the service, four members of staff and three relatives. People told us they were happy with the care they received. One person told us, "The staff are lovely". A relative told us, "This is a good home".

We saw people were offered adequate and appropriate food and drinks. One person said, "The food here is good".

We reviewed the cleanliness and infection control arrangements within the home. We found the provider had implemented improved processes since our last inspection to protect the health of people living in the home and the staff working there.

There were recruitment processes in place which were designed to protect people from the recruitment of unsuitable staff.

The home had a complaints process in place. People and relatives told us they felt supported to raise any complaint or concern with the staff. One relative told us, "If I wasn't happy about something I'd speak to the staff. I know it would be sorted out straight away".

During our inspection we reviewed provider's policies and procedures and the care records of four people who were living at the home. We also spoke with three people who were living at the home and to two members of staff.

One person told us "I am happy here, the food is good." Another person said "The care is very good. There are plenty of activities for me to join in if I want to."

One member of staff said "I am very happy with the standard of care here."