We spoke with five patients about the treatment and support they received. We received comments about the Practice saying it was "Brilliant", "Wonderful" and "Amazing". One patient said "I recommend it to people".

Patients told us that they felt they had enough time and information to make decisions about their individual treatment and to understand their treatment. They told us the dentist spent time discussing the options and costs and they were satisfied with the care and treatment they received.

We found that patients who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. There were procedures in place to deal with safeguarding concerns and staff had received relevant training.

Patients were cared for in a clean, hygienic environment. There were suitable infection control systems in place to ensure that instruments were properly sterilised before being re-used. We found that infection control polices were up to date and in line with dentistry guidelines.

People told us that they had been fully involved in discussions with the dentist about the treatments available to them and the costs involved.

People felt that their privacy and dignity was respected by all staff who worked at the practice. There was appropriate time available for private consultation and time given to make decisions about treatments.

People told us that they were happy with their treatment and that the appointment system was flexible to meet their needs.

We were told that people felt safe and were well cared for by the dentist and practice staff.

Words used to describe the cleanliness of the practice included ‘all right’ and ‘fine’.