This inspection took place on 21 and 24 March 2017 and was announced. The service is registered to provide personal care to people living in their own homes or shared accommodation when they are unable to manage their own care. At the time of the inspection there were seven people using the service.

The provider was also the registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were actively involved in decisions about their care and support needs. There were formal systems in place to assess people’s capacity for decision making under the Mental Capacity Act 2005. People were safe with the staff that supported them in their own home. Staff understood the need to protect people from harm and knew what action they should take if they had any concerns.

People had support plans that were personalised to their individual needs and wishes. Records contained detailed information to assist staff to provide care and support in an individualised manner that respected people’s individuality and promoted treating people with dignity.

Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

People received care and support from staff that were passionate about empowering and promoting people’s independence and were friendly and kind. Staff had the skills and knowledge to provide the care and support people needed and were supported by a provider who was receptive to ideas and committed to providing a high standard of care.

Care records contained risk assessments to protect people from identified risks and help to keep them safe. They gave information for staff on the identified risk and informed staff on the measures to take to minimise any risks.

People were supported to take their medicines as prescribed. Records showed that medicines were obtained, stored, administered and disposed of safely. People were supported to maintain good health and had access to healthcare services when needed.

Staff had good relationships with the people who they supported. The provider led a management team which was approachable and supportive. There were systems in place to monitor the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.

This inspection took place on 21 and 24 March 2017 and was announced. The service is registered to provide personal care to people living in their own homes or shared accommodation when they are unable to manage their own care. At the time of the inspection there were seven people using the service.

The provider was also the registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were actively involved in decisions about their care and support needs. There were formal systems in place to assess people’s capacity for decision making under the Mental Capacity Act 2005. People were safe with the staff that supported them in their own home. Staff understood the need to protect people from harm and knew what action they should take if they had any concerns.

People had support plans that were personalised to their individual needs and wishes. Records contained detailed information to assist staff to provide care and support in an individualised manner that respected people’s individuality and promoted treating people with dignity.

Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

People received care and support from staff that were passionate about empowering and promoting people’s independence and were friendly and kind. Staff had the skills and knowledge to provide the care and support people needed and were supported by a provider who was receptive to ideas and committed to providing a high standard of care.

Care records contained risk assessments to protect people from identified risks and help to keep them safe. They gave information for staff on the identified risk and informed staff on the measures to take to minimise any risks.

People were supported to take their medicines as prescribed. Records showed that medicines were obtained, stored, administered and disposed of safely. People were supported to maintain good health and had access to healthcare services when needed.

Staff had good relationships with the people who they supported. The provider led a management team which was approachable and supportive. There were systems in place to monitor the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.

We spoke with two people who used the service, they both told us they were happy with the service and enjoyed living there. One person told us “staff support me to do what I want”.

We looked at the feedback from relatives of people who use the service. One relative had stated that their relative “had settled and was more confident since moving” to the service. Another relative said that “they are really happy, especially with the attention he receives and the kindness of the staff”.

We found that assessments had been carried out and care was planned to meet people’s needs. We found that staff were trained to carry out care for people using the service and they had undergone suitable checks before commencing employment.