We spoke to one of the two dentists at the practice, two members of staff and people who were visiting the practice that day for treatment.

People were complimentary about the service they received. One person told us; "The dental nurses are fantastic, they even give you a phone call to remind you about your appointment."

People told us they were treated well at this practice and they were happy with the service provided. One person we spoke to said; "I am never rushed into making a decision, everything is very well explained.”

People told us that the practice was always clean when they attended. They told us that staff regularly washed their hands and always wore gloves and other protective equipment when they were being treated.

A staff survey had recently been completed by an external company, it had provided positive feedback on the morale and happiness of the staff. We were told that the practice owners were particularly good at maintaining high levels of morale by their communicative, flexible and friendly manner.

We spoke to staff and it was clear they knew how to deal with complaints and that they could escalate them appropriately if they were not able to resolve the complaint themselves.