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The Limes Medical Centre, Epping.

The Limes Medical Centre in Epping is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 5th February 2015

The Limes Medical Centre is managed by The Limes Medical Centre.

Contact Details:

    Address:
      The Limes Medical Centre
      The Plain
      Epping
      CM16 6TL
      United Kingdom
    Telephone:
      01992566501

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2015-02-05
    Last Published 2015-02-05

Local Authority:

    Essex

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

15th October 2014 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We conducted a scheduled announced inspection on 15 October 2014 under the new approach.

Our key findings were as follows:

  • The practice was warm, friendly, caring and responsive. The practice listened to and acted on the views of patients. Following concerns raised about telephone access, an analysis of telephone calls was carried out to identify times during the day when the practice experienced high volumes of telephone calls. As a result of the analysis extra staff were deployed to take telephone calls to reduce patient waiting times.

  • The practice provided a safe service in an environment which was well managed and risks to staff and patients were identified and minimised.

  • Staff were trained and supported to deliver high quality patient care and treatment and to improve outcomes and experiences for patients. The practice provided flexible options for patients to book, reschedule and cancel their appointments. Patients could book and rearrange routine and non-urgent appointments using the practice 24 hour automated telephone booking system or online via the practice website.

The practice offered free Wi Fi to patients so that they could access the internet while they waited for their appointments.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice

 

 

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