People we spoke with said they were very happy and satisfied with the service provided by the surgery. One person said “I’ve been coming here for a long time and wouldn’t go anywhere else, I feel confident in my dentist and have had extensive treatment with minimal side effects”. People told us they found the surgery staff to be friendly and helpful and that they could always get an appointment to suit their needs. People told us that they were given appropriate information regarding the cost of their treatment and the procedures were always explained.

We found that there were suitable procedures for planning and delivery of care. There was information available regarding the cost of both NHS and private dental treatment within the waiting areas. People were able to access information on how to raise concerns and the provider investigated complaints appropriately. There was a recruitment process in place to ensure that only appropriately staff were employed to protect people and the practice maintained patient records and safety checks on the environment.

People we spoke with told us that they were very happy and satisfied with the service provided by the surgery. One person we spoke with said that they had been with the surgery for many years and never had any reasons to complain. People told us that they were treated with respect, staff kept them well informed and they were explained the procedures and the costs before-hand. They said they always found the surgery to be clean whenever they visited.