There was a consent policy and procedure in place. This featured details about mental capacity, when written consent was required and the need for people to be fully appraised of their treatment options and what they involved. All staff were trained in the use of this policy during their induction to the service. We reviewed the results of patient feedback questionnaires collected between June and November 2013. When asked whether procedures were explained in a way that people could understand the majority of respondents stated that this was done "completely".

When people attended the service they were asked relevant questions about their health to ensure that it was safe to undergo their designated imaging process. The person we spoke to using the service described it as "good". In the patient feedback survey the majority of people rated their overall satisfaction with the service as "excellent" and said that they would recommend it to others. Staff received annual training in what to do in a medical emergency.

On the day of the inspection the service was clean and tidy. There were effective systems in place to reduce the risk and spread of infection.

Appropriate checks were undertaken before staff began work. There was an effective complaints system available.

We spoke to three people who had used the service and looked at written patient feedback submitted between June and August 2012. People described staff as "perfectly polite", "friendly" and "helpful". Written and verbal information about procedures was provided to people using the service.

Appropriate medical information was taken from patients prior to undergoing procedures to ensure that it was safe for them to do so. Checks were made on equipment and the building itself to ensure that it was safe for treatment to be provided. Staff had been trained in how to handle medical emergencies and there was emergency equipment and drugs on site. People told us that they were "happy" with the service and that "everything was ok".

People told us that they felt "safe" when using the service and that they did not have any concerns about staff. Staff had been trained in spotting signs of abuse, as well as how to escalate any concerns that they had.

Staff received an induction to the service and were required to attend appropriate mandatory training on a yearly basis. There were plans for their performance to be assessed on an annual basis. Clinical staff undertook further training to maintain their professional registration.

There were procedures in place for people to be able to provide feedback about the service and the quality of the treatment provided was regularly monitored.