The Lonsdale Medical Centre Partnership, Tunbridge Wells.
The Lonsdale Medical Centre Partnership in Tunbridge Wells is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th February 2017
The Lonsdale Medical Centre Partnership is managed by The Lonsdale Medical Centre Partnership.
Contact Details:
Address:
The Lonsdale Medical Centre Partnership 1 Clanricarde Gardens Tunbridge Wells TN1 1PE United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Lonsdale Medical Centre Partnership on 18 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system for reporting and recording significant events. We saw a number of examples of significant events used to identify any opportunity for learning.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Opportunities for staff development were valued.
The practice was proactive about staff development and encouraging staff to achieve their potential, which were regularly reviewed. We saw a number of examples of positive development opportunities.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Many of the comment cards we received reported an excellent service, friendly helpful staff and good access to appointments.
The practice was aware a number of patients commuted to London and offered an electronic prescription service, including access to prescription collections at pharmacies in London.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had a mission to continually improve the quality, range and way they delivered care in consultation with their patients, their staff and other health care professionals within the local community.
On a monthly basis patients with multiple chronic diseases were checked so that the patients’ health and care reviews could be combined into one session. The records were also checked to make sure that the correct blood tests had been done
The practice proactively sought feedback from staff and patients, which it acted on.
The patient participation group had organized local health awareness events. For example, a recent educational event had covered subjects such as fire safety awareness, Alzheimer’s and information on diabetes.
The practice held a dementia clinic in conjunction with a dementia specialist from Carers First. Patients and their carers were invited to spend half an hour with Carers First, followed by a 10 minute GP appointment. The practice also held an education event for patient’s carers and families.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Ensure patients with a learning disability are offered an annual review.
Improve the number of clinical audits and re-audits undertaken to improve patient outcomes.
Ensure the systems to monitor water temperature testing in relation to legionella are followed.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Lonsdale Medical Centre Partnership on 18 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system for reporting and recording significant events. We saw a number of examples of significant events used to identify any opportunity for learning.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Opportunities for staff development were valued.
The practice was proactive about staff development and encouraging staff to achieve their potential, which were regularly reviewed. We saw a number of examples of positive development opportunities.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Many of the comment cards we received reported an excellent service, friendly helpful staff and good access to appointments.
The practice was aware a number of patients commuted to London and offered an electronic prescription service, including access to prescription collections at pharmacies in London.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had a mission to continually improve the quality, range and way they delivered care in consultation with their patients, their staff and other health care professionals within the local community.
On a monthly basis patients with multiple chronic diseases were checked so that the patients’ health and care reviews could be combined into one session. The records were also checked to make sure that the correct blood tests had been done
The practice proactively sought feedback from staff and patients, which it acted on.
The patient participation group had organized local health awareness events. For example, a recent educational event had covered subjects such as fire safety awareness, Alzheimer’s and information on diabetes.
The practice held a dementia clinic in conjunction with a dementia specialist from Carers First. Patients and their carers were invited to spend half an hour with Carers First, followed by a 10 minute GP appointment. The practice also held an education event for patient’s carers and families.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Ensure patients with a learning disability are offered an annual review.
Improve the number of clinical audits and re-audits undertaken to improve patient outcomes.
Ensure the systems to monitor water temperature testing in relation to legionella are followed.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
