We spoke with a range of people about the service they received. They included the Dentist, the Practice Manager, staff, and people who used the service.

People we spoke with during the inspection told us they were very satisfied with the care provided and they saw their dentist regularly. They told us the service they received from Lytham Dental Clinic was very good. One person said, “I have never had any reason to fault them. The treatment is excellent.”

People told us that they were able to express their views and were involved in decision making about their treatment and care. They said that the dentist always explained what he was planning to do, what he had found during examination and what the treatment options were. One person told us, “The dentist is excellent, able to put patients at their ease. He tells me about the treatment in clear terms and we can discuss.” Another person told us, “I can’t recommend this surgery highly enough.”

People said they were confident the treatment they received was always the best and most suitable. They felt comfortable and safe during treatments and that their consent was sought for all treatments undertaken.