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The Manor House Surgery, , Normanby,, Middlesbrough.

The Manor House Surgery in , Normanby,, Middlesbrough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 6th June 2016

The Manor House Surgery is managed by The Manor House Surgery.

Contact Details:

    Address:
      The Manor House Surgery
      Braidwood Road,
      Normanby,
      Middlesbrough
      TS6 0HA
      United Kingdom
    Telephone:
      01642374788

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-06-06
    Last Published 2016-06-06

Local Authority:

    Redcar and Cleveland

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

26th January 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Manor House Surgery on 26 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

27th November 2013 - During a routine inspection pdf icon

During the inspection we spoke with six patients who used The Manor House Surgery. The patient’s we spoke with told us they were happy with the practice and were complementary about the staff. One patient told us, “I live close by the surgery it is great and the staff good. ”Another patient told us, “I would and have recommended this practice.”

We found that patients were safeguarded against the risk of abuse.

We found that the staff received appropriate training and had regular supervision and appraisals. The staff we spoke with told us they worked in a very supportive environment.

We found that systems were in place to monitor the quality of the service provided.

1st January 1970 - During an annual regulatory review

We reviewed the information available to us about The Manor House Surgery on 10 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

 

 

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