We rated The Manor as good because:

• Clients received person-centred therapy and treatment, with the focus firmly on long-term recovery. There were sufficient numbers of staff and support systems in place to ensure clients were safe at all times, including if they chose to exit treatment early.
• Risk assessments, including for physical health, were arranged promptly. They were done by appropriate professionals, using suitable assessment tools. Staff were able to share expertise, knowledge and relevant information about clients readily and with due awareness of the need for confidentiality. The service constantly strove to learn and made changes to improve. Staff were enthusiastic about the service they offered and of the support and opportunities given to them to develop and enhance their skills.
• Treatment was holistic and appropriate specialists were involved. Clients were fully engaged in treatment and told us they were equal partners in their treatment. Families were fully involved, with the clients’ agreement.
• The service offered an environment that was supportive of recovery, with good facilities and excellent food that was praised by clients. Clients were very enthusiastic of the treatment and confident of its success.

• The Manor provided a safe and effective substance misuse detox and recovery service in a high-quality therapeutic environment.

• The Manor provided person-centred and individual recovery-focused treatment for all people using the service.

• Patients were very positive about the service and its success in helping them.

• Staff were very positive about their work and the support offered to them by the service.

• Senior management were in daily contact with staff and patients.

• The service had been slow to provide mandatory training to equip staff for their roles. Management were addressing this issue with an intensification of training.

• The lack of quality assurance processes in place made it harder for the service demonstrate it was providing quality care and treatment, other than through direct responses from patients.