We spoke with five people, who agreed to speak with us by telephone after our visit. They told us that they were happy with the service provided. One person told us, "It was a very reassuring, worthwhile experience." Another person said, "The staff were very competent, very helpful and very nice." A third person said, “I have a very high opinion of the very efficient, warm, caring procedures I experienced. It was all I thought it would be.”

People told us they were given enough information about the ultrasonic scanning and blood screening procedures They also told us they had been given time to consider the information before agreeing to them. This included information about how the service had been funded and information about how to make voluntary donations.

They told us that, during the appointment, they had been given advice and information about healthy living. They were also able to ask all the questions they wanted.

People also told us the staff were friendly and welcoming. They informed us they were treated with respect and their privacy was maintained during their appointments. We observed people being met and attended to by staff when they arrived for their appointments. We saw that everybody had been treated with courtesy and respect.