The Mill Hill Surgery in Acton, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th August 2016
The Mill Hill Surgery is managed by The Mill Hill Surgery.
Contact Details:
Address:
The Mill Hill Surgery 111 Avenue Road Acton London W3 8QH United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Mill Hill Surgery on 12 April 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed, with the exception of managing some medical emergencies and control of substances hazardous to health.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they felt the practice offered an excellent service and staff were helpful, friendly, caring, professional and treated them with dignity and respect
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Undertake a formal risk assessment for not having a defibrillator for use in a medical emergency.
Undertake risk assessments for the control of substances hazardous to health (COSHH) and for looped cord window blinds installed.
Ensure that separate receptacles are available for the disposal of sharps used to administer live vaccines.
Implement a system to monitor and track the distribution of prescription pads kept at the practice.
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