Care and treatment was discussed and planned with people so that they could make an informed decision about the treatment they wanted to receive and give their consent. People we spoke with confirmed that they were fully informed and had time to consider their treatment options before giving their consent. This ensured people were fully informed.

People we spoke with told us that they were satisfied with the care and treatment they had received. They said they had agreed with their treatment plan and felt their health and wellbeing was protected.

There were appropriate systems in place for the decontamination of the dental equipment being used. The practice was clean and tidy. Infection control and cross contamination controls were in place. A person using this service said “The cleanliness is excellent.” This helped to protect the health and wellbeing of all parties.

People we spoke with confirmed that there was enough dental staff available to meet their needs in a timely way. We saw that the staff continued to update their skills. This ensured that people felt supported.

There was a complaints policy and procedure in place which staff were aware of. People we spoke with had not raised any complaints. One person said “I could raise a complaint or concern. However, I have none to raise.” We saw that issues that had been raised were dealt with appropriately. This helped to make sure that people remained happy with the service that they received.