The Mount View Practice in Dock Street, Fleetwood is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th April 2017
The Mount View Practice is managed by Drs Spencer, Saunders, Bramley, Johnson & Hibbs.
Contact Details:
Address:
The Mount View Practice Fleetwood Health and Wellbeing Centre Dock Street Fleetwood FY7 6HP United Kingdom
Telephone:
01253951999
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-04-13
Last Published
2017-04-13
Local Authority:
Lancashire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Mount View Practice on 10 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were generally assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw an area of outstanding practice:
The practice worked closely with other agencies in the local area. One GP Partner led an initiative called ‘Healthier Fleetwood’ a partnership of local stakeholders (including council members, police, sports clubs and residents) which focussed on improving engagement and supporting active involvement. Through this the practice were extending their range of social prescribing to include more activity based interventions such as gardening and walking football for people over 50. The practice was also involved with the local police force Early Intervention Scheme. A Police Community Support Officer was based at the practice who sought to identify adults at risk and worked closely with the care co-coordinator to develop support plans.
The areas where the provider should make improvement are:
Risk assess decisions relating to the provision of equipment/medicines needed for treatment in emergencies
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