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The Neasden Dental Clinic, London.

The Neasden Dental Clinic in London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th August 2016

The Neasden Dental Clinic is managed by The Neasden Dental Clinic Partnership.

Contact Details:

    Address:
      The Neasden Dental Clinic
      1 Dollis Hill Lane
      London
      NW2 6JH
      United Kingdom
    Telephone:
      02085424344

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2016-08-16
    Last Published 2016-08-16

Local Authority:

    Brent

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th July 2016 - During a routine inspection pdf icon

We carried out an announced comprehensive inspection on 14 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Simply Bright Neasden is located in the London Borough of Brent and provides NHS and private dental treatment to both adults and children. The premises are on the ground floor and consist of two treatment rooms, a reception area and a dedicated decontamination room. The practice is open Monday, Tuesday, Wednesday and Friday 9:00am – 6:00pm, Thursday 9:00am – 8:00pm and Saturday 9:00am – 6:00pm.

The staff consists of two principal dentists, four associate dentists, a practice manager, a dental nurse, two trainee dental nurses and a receptionist.

The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We reviewed 15 CQC comment cards and the NHS Friends and Family test comment cards. Patients were positive about the service. They were complimentary about the friendly and caring attitude of the staff.

The inspection took place over one day and was carried out by a CQC inspector and a dental specialist advisor.

Our key findings were:

  • There were appropriate equipment and access to emergency drugs to enable the practice to respond to medical emergencies. Staff knew where equipment was stored.
  • We found the dentists regularly assessed each patient’s gum health and took X-rays at appropriate intervals.
  • Patients were involved in their care and treatment planning so they could make informed decisions.
  • There were effective processes in place to reduce and minimise the risk and spread of infection.
  • The practice had effective safeguarding processes in place and staff understood their responsibilities for safeguarding adults and child protection.
  • Equipment, such as the autoclave (steriliser), fire extinguishers, and X-ray equipment had all been checked for effectiveness and had been regularly serviced.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The practice had implemented clear procedures for managing comments, concerns or complaints.
  • Patients indicated that they found the team to be efficient, professional, caring and reassuring.
  • Patients had good access to appointments, including emergency appointments, which were available on the same day.
  • Leadership structures were clear and there were processes in place for dissemination of information and feedback to staff.
  • Patients’ needs were assessed and care was planned in line with current guidance such as from the National Institute for Health and Care Excellence (NICE).

There were areas where the provider could make improvements and should:

  • Review the storage of records related to people employed and the management of regulated activities giving due regard to current legislation and guidance.

 

 

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