We carried out an announced comprehensive inspection at The North Leeds Medical Practice on 8 July 2015. The practice also has a branch surgery located at Milan Street, Leeds, this was visited as

part of this inspection. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, safe, effective, caring and responsive services. It was also good for providing services for all the population groups.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it very easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw areas of innovative and outstanding practice:

• The practice used data of appointment patterns over the previous ten years in order to predict how many appointments were needed each day. As a result they were able to offer appointments in accordance with varying demand on the day.
• Translation services were available for patients who did not have English as a first language. We saw notices in the reception areas which informed patents this service was available. The practice produced leaflets in Urdu, Hungarian, Czech, Slovak, Romanian, Hungarian, Portuguese as well as English. Items covered included how to make an appointment, telephone consultations, if there is a need to see a GP urgently and if an interpreter was required.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice