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Care Services

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The Oaks, Lucombe Way, New Earswick, York.

The Oaks in Lucombe Way, New Earswick, York is a Homecare agencies and Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, personal care, physical disabilities, sensory impairments and treatment of disease, disorder or injury. The last inspection date here was 23rd August 2018

The Oaks is managed by Joseph Rowntree Housing Trust who are also responsible for 7 other locations

Contact Details:

    Address:
      The Oaks
      Hartrigg Oaks
      Lucombe Way
      New Earswick
      York
      YO32 4DS
      United Kingdom
    Telephone:
      01904750700
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-08-23
    Last Published 2018-08-23

Local Authority:

    York

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

9th July 2018 - During a routine inspection pdf icon

The Oaks is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is purpose built and is registered to provide care and accommodation for up to 42 older people, some of whom need nursing care or have a dementia related condition. The care home forms part of the Hartrigg Oaks retirement village in New Earswick, on the outskirts of York.

The service also provides personal care to people who live in their own bungalows on the Hartrigg Oaks site. Not everyone living in the bungalows receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. We do not inspect the premises of people receiving regulated activity in their own home. Facilities at the care home include a gym, coffee shop and swimming pool; these can be accessed by people who live at the home or those who live in their own bungalows on the site.

At our last inspection in February 2016 we rated the service Good. At this inspection we found the evidence continued to support the rating of Good overall, although the key question: ‘Is the service well-led?’ is now rated Requires Improvement. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The Oaks did not have a registered manager, which is a condition of their registration. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A new manager was due to start in post the month after our inspection.

We found staff morale and people’s confidence in the leadership of the service had been affected by a staffing consultation which was on-going at the time of our inspection. The provider was working to try and address people’s concerns and provide reassurance in relation to the proposed changes.

People told us they felt safe and staff knew how to protect people from avoidable harm. Risk assessments were in place and updated when required. Staff completed safeguarding training and were aware how to report any concerns. Accident and incidents were monitored, to identify trends, learn from issues that had occurred and prevent recurrence. Appropriate responsive action was usually taken, but we found one example where action identified still need to be completed.

Appropriate checks were completed before staff commenced employment, to ensure they were suitable to work vulnerable people. There were sufficient, suitably trained staff to keep people safe. People told us staff were generally very responsive to their needs, but we received some concerns about recent staffing issues impacting on staff being able to respond to people as quickly as usual.

Medicines were stored, administered and recorded safely. The premises were clean and well maintained to keep people safe. People were supported with their nutritional and healthcare needs and had access to healthcare professionals when they needed them.

Staff received an induction and training to give them the skills and knowledge they needed for their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We received very positive feedback about the staff and it was evi

18th February 2016 - During a routine inspection pdf icon

We undertook a comprehensive inspection at The Oaks Care home over two days on 18 and 19 February 2016 and the inspection was unannounced.

The home was previously inspected in November 2013, and at the time was meeting all regulations assessed during the inspection.

The Oaks Care home forms part of the Hartrigg Oaks retirement village in New Earswick, on the outskirts of the historic city of York. It is managed by the Joseph Rowntree Housing Trust. The home is purpose built and is registered to provide care and accommodation for up to 42 older people, some of whom need nursing care or have a dementia related condition. The Oaks has a number of facilities on site including a gym and pool, which can be used by people from the home. All rooms are en-suite and have either a balcony or patio. There is parking available at the front of the building.

The Oaks had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service told us they felt safe and we found that staff knew how to protect people from avoidable harm. Risk assessments and risk management plans were in place and they were regularly reviewed and updated in line with the person’s needs.

We saw care files contained personal evacuation plans that detailed any assistance a person required to evacuate the building.

The registered provider had policies and procedures in place to deal with and learn from accidents and incidents involving people at the home. We saw this was not always the case when accidents and incidents did not relate to people receiving a service but the registered provider was implementing plans to address this.

The service had sufficient experienced staffing in place to meet the care and support needs for people using the service. Recruitment processes were robust and ensured that staff were of suitable character to work with vulnerable adults. We saw, and people told us that staff and others at the home treated people in a caring way with respect and dignity.

People were supported to take their medication as prescribed. Medicines were stored securely, and there were systems in place to monitor the quantities of medications kept, and to ensure that it had been administered appropriately.

Deprivation of liberty safeguards (DoLS) were in place for people who needed them. Staff had received training in the Mental Capacity Act 2005, and knew the basic principles of the Act. Staff also identified when a DoLS may be required for a person.

A person’s nutritional and hydration needs were met. People told us that they enjoyed the food and that there were different options available in either the assisted dining room or the café shop. People with special dietary requirements had their nutritional needs assessed and were supported to receive nutrition in line with guidance from professionals.

The home had two activities co-ordinators who worked with a team of volunteers to ensure a programme of activities was available to keep individuals and groups busy throughout the days and evenings. Activities on offer ranged from one to one sensory hand massages to themed evening meals and trips out. The activity planners told us they worked hard to ensure nobody in the home suffered unnecessary social isolation. People told us they could participate as much or as little as they wanted to and everybody told us, there was something available that they were interested in doing.

The registered provider had a complaints process in place and people told us they understood how to complain and we saw that their complaints were acted upon. People knew who the registered manager was and told us that they found they were approachable and responsive to th

16th October 2013 - During a routine inspection pdf icon

People told us that their rights were respected and that they were supported in making choices and decisions regarding their care. All of the people we spoke with confirmed that they were treated with dignity and respect and said that staff were polite and friendly.

People told us that they were well cared for but also told us that the staffing arrangements meant that at times they felt very rushed. Comments included "They do talk to me about my care" and "I think the care is good but it is rushed and sometimes staff forget things. Bells are ringing at every moment. What they do they do beautifully, they just need more staff to do it."

People told us that the food was good and they received a choice. We observed people being supported in an appropriate manner during mealtimes. Nutritional assessments were completed so that any risks were identified and appropriate advice was sought where needed.

People told us that there were currently some shortages of staff and that this was impacting on the care they received.

There were quality monitoring systems in place to gain the views and opinions of people regarding the way in which the service ran. One person told us "The staff ask me how I feel. We are asked for our views and opinions."

29th November 2012 - During a routine inspection pdf icon

People told us that they were involved in decisions regarding their care and treatment. Comments included "I can make suggestions about my care."

People told us that they were well cared for and liked living at the home. People told us they could make choices and decisions about how they wanted to spend their time. Comments included "I can make suggestions about my care" and "I've been here a while, I came to look around first. There is plenty going on."

The home was clean and there were systems in place to ensure that infection control was monitored and maintained. People told us that their rooms were kept clean and staff confirmed that they had received training in infection control.

The home had robust recruitment systems in place which helped to protect people and all of the comments we received regarding staff were positive. The staff we spoke with told us that morale was good and that they received regular training to keep their knowledge and skills up to date.

The home had an effective complaints system to ensure that complaints were responded to appropriately. All of the people we spoke with told us that they could tell the staff if they had any concerns or complaints. The home held regular meetings so that people living there could share their views and opinions. One person said "I could tell the manager if I had any complaints. I attend resident meetings so that I can express my views. We do make suggestions and they get acted upon."

22nd December 2011 - During a routine inspection pdf icon

We spoke with four people who lived at The Oaks. One person told us “I don’t think you would find anywhere better to live to be honest.” Everybody we spoke with said that they enjoyed living at The Oaks and felt that staff were there to support them as much or as little as they wanted and needed.

 

 

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