This inspection took place on 9 and 10 October 2018 and was unannounced. This was the first rating inspection for this service since its new registration under a new provider in October 2017.

The Old Farmhouse is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This is the first time the service has been rated Requires Improvement.

The service is a residential service for up to 26 older people some of whom had dementia and physical disabilities. At inspection there were 24 people in residence. Accommodation is arranged over two floors with most bedrooms having an ensuite facility, the service is fully accessible to those in wheelchairs or with mobility problems and the first floor is accessed by a passenger lift.

There was a registered manager at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Incident and accident records showed that during a two-week period when the registered manager was on leave two people had experienced falls resulting in admission to hospital for treatment of serious injuries, staff ensured people received the treatment they needed. The registered manager understood that these events should have been notified to the Care Quality Commission, and had done so with other incidents. She agreed to ensure that people covering for her absence were made fully aware of their responsibilities around this. This is an area for improvement.

People, relatives and staff told us that there were enough staff on duty, staff rotas informed us that all shifts were covered. However, the pool of staff available to cover shifts was small and vulnerable to unplanned staff absences, The registered manager agreed to review the overall staff complement to improve flexibility and availability to cover for staff absences. Policies and procedures were in place for staff but those viewed lacked important detail to inform and guide staff practice and ensure this was in line with current best practice guidance and legislation, these were amended at inspection.

A range of audits were in place to enable the registered manager to monitor service quality but there was no mechanism to provide oversight of all shortfalls identified within the audit processes and to monitor their completion or progress, the registered provider and Registered manager agreed to implement a development plan to keep track of progress on meeting shortfalls. The registered provider and area manager had a visible presence at the service, visiting frequently, but did not keep records of what they looked at during these visits. These are areas for improvement.

Medicines were stored and administered safely, individual ‘as and when required’ medicine guidelines would benefit from additional information to aid and inform consistency in administration.

The premises were well maintained and clean. Staff understood how to protect people from abuse and harm. They had been trained to evacuate people safely in the event of a fire. Equipment was tested, checked and serviced at regular intervals to ensure this was in a safe working order. Accidents and incidents were recorded, reported and acted upon, the registered manager analysed these to implement changes and reduce further risk of harm occurring.

Training records showed that staff had completed an induction to their role and essential and specialist training in a range of areas that reflected their job role, this helped them understand how to provide effective care and support for people.

People told us the service was a happy p