The Oldfield Family Practice in Greenford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th September 2019
The Oldfield Family Practice is managed by The Oldfield Family Practice.
Contact Details:
Address:
The Oldfield Family Practice 285 Greenford Road Greenford UB6 8RA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Oldfield Family Practice on 15 December 2015. The practice was rated as good for providing safe, caring, responsive and well-led services and requires improvement for providing effective services. The overall rating for the practice was good. The full comprehensive report on the December 2015 inspection can be found by selecting the ‘all reports’ link for The Oldfield Family Practice on our website at www.cqc.org.uk.
We carried out an announced follow-up comprehensive inspection at The Oldfield Family Practice on 12 October 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns. However, complaint responses did not always signpost patients to the NHS Ombudsman if they were not happy with the outcome.
Patients we spoke with said they could make an appointment with a named GP in a reasonable time and there was continuity of care, with urgent appointments available the same day.
The practice had adequate facilities and was equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Identify and support more patients who are also carers.
Consider ways to improve patient satisfaction in respect of consultations with nursing staff.
Review the complaints process.
Include in meeting minutes the shared learning from incidents and complaints.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Oldfield Family Practice on 15 December 2015. The practice was rated as good for providing safe, caring, responsive and well-led services and requires improvement for providing effective services. The overall rating for the practice was good. The full comprehensive report on the December 2015 inspection can be found by selecting the ‘all reports’ link for The Oldfield Family Practice on our website at www.cqc.org.uk.
We carried out an announced follow-up comprehensive inspection at The Oldfield Family Practice on 12 October 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns. However, complaint responses did not always signpost patients to the NHS Ombudsman if they were not happy with the outcome.
Patients we spoke with said they could make an appointment with a named GP in a reasonable time and there was continuity of care, with urgent appointments available the same day.
The practice had adequate facilities and was equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Identify and support more patients who are also carers.
Consider ways to improve patient satisfaction in respect of consultations with nursing staff.
Review the complaints process.
Include in meeting minutes the shared learning from incidents and complaints.
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