The Paceys is part of The Wilf Ward Family Trust, a not for profit organisation. It is a home providing a short breaks residential service with a holiday style atmosphere and can accommodate up to seven young adults with learning and/or physical disabilities. The home is in the centre of Swillington, close to local amenities.

At the last inspection in January 2015 the service was rated Good.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘The Paceys on our website at www.cqc.org.uk’

At this unannounced inspection on the 7 June 2017 we found the service remained Good. The service met all relevant fundamental standards.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable about how to recognise signs of potential abuse and aware of the reporting procedures. Assessments we saw identified risks to people and management plans to reduce the risks were in place. We received extremely positive feedback from relatives of people who used the service. People we spoke with told us they felt safe and enjoyed staying at The Paceys.

Robust recruitments procedures ensured the right staff were employed to meet people’s needs safely.

At the time of the inspection there was sufficient staff on duty to meet people’s needs. Relatives told us that during the respite stays there was adequate staff to meet people's needs and facilitate regular activities.

Systems were in place to make sure people received their medications safely during their stay. This included medication training and regular checks and audits of the system.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible.

People were treated with respect. People and their relatives told us staff were kind and very caring. Staff we spoke with were able to explain how they respected people’s choices, preferences and ensured their privacy and dignity was maintained. We saw staff took account of people’s individual needs while supporting them.

There was a system in place to tell people how to raise concerns and how these would be managed. Relatives told us they were listened to and felt comfortable raising any concerns with the management team.

Relatives told us they were very happy with how the service was run. There were systems in place to monitor and improve the quality of the service provided. Action plans were implemented for any improvements required and these were followed by staff.

The quality monitoring had identified that some environmental improvements were required, we saw that many had commenced including redecoration of communal areas and this was planned to continue into all areas. However, the kitchen required remedial work but there was no dates agreed for implementation of these improvements.

Staff were clear about their roles and responsibilities and had access to policies and procedures to inform and guide them.

Further information is in the detailed findings below.

The Paceys provided short breaks for seven adults with learning and /or physical disabilities. We found the atmosphere welcoming, friendly and relaxed. Staff we spoke with were positive and took a pride in their work. One guest we spoke with told us that she was happy with the support and liked the staff. She said, "I love it here". She confirmed that staff treated her with respect and dignity and supported her to make choices throughout her stay.

We looked at three care plans, risk assessments and daily notes. We found that they were up to date and included detailed information which enabled staff to provide appropriate support. We saw that guests who used the service treated the break as a holiday and had opportunities to engage in a wide range of different activities of their choice throughout their stay.

We found that medication was stored, administered and recorded in accordance with clear procedures and staff understood what the medication was for and what some of the side effects might be.

We looked at three staff records and found that staff had been recruited in line with the policy of the provider and all checks had been completed. A recent recruitment process had involved people who use the service and their relatives.

We saw that the provider had processes in place for gathering feedback on the service, auditing systems and responding to complaints. We observed that the provider had acted on feedback in order to improve the quality of the service.

The Paceys provided a short breaks residential service with a holiday style atmosphere and could accommodate up to seven young adults with learning and/or physical disabilities. As part of our visit we spoke with four staff, the manager and the area manager of the service.

We spoke with three people who used the service, who told us they were happy with the care and support they received. They confirmed that the staff treated them with dignity and respect. One person told us; "I can stay up as late as I want and get up when I feel like it" and “We choose what we do, I like going clubbing best.” Another person said; "I love coming here." We observed people who used the service were being treated with respect and dignity.

We looked at four care plans and found that they were up to date, provided good information about how people's care and support needs were assessed. People said they were happy and felt safe staying at the home. We looked at three staff files and saw evidence that demonstrated appropriate training was provided to staff. We also saw evidence that the provider had systems in place for tracking and responding to complaints received.

This was an unannounced inspection carried out on the 29 January 2015. At the last inspection in February 2014 we found the provider met the regulations we looked at.

The Paceys is part of The Wilf Ward Family Trust. It is a home providing a short breaks residential service with a holiday style atmosphere and can accommodate up to seven young adults with learning and/or physical disabilities. The home is in the centre of Swillington, close to local amenities.

At the time of this inspection there was a manager in post but they were not yet registered. Our records showed an application to be registered had been submitted. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The management team and staff were passionate, dedicated and committed about providing a high quality short break service where people could fulfil their dreams, try new things and have fun. There was a visible person centred approach and culture, it was clear the service was tailored to meet individual needs. People participated in a wide range of activities both in the service and in the community. People were able to choose where they spent their time in the service and were able to continue activities that were a usual part of their lifestyle. People told us they enjoyed their time at the service and were looking forward to the next one.

People’s care and support was delivered safely with effective systems in place to manage risk while maximising independence. Staff could describe the procedures in place to safeguard people from abuse and harm. There was a strong commitment to safeguarding and preventing any abuse or neglect. Recruitment practices included people who used the service and were robust and thorough. Appropriate arrangements were in place to manage the medicines of people who used the service. People who used the service and their family or carer said they felt they or their family member were safe and well looked after during their stays.

People were supported by well trained, compassionate staff who treated them with dignity and respect. We saw staff received the training and support required to meet people’s needs. People’s needs were assessed and care and support was planned and delivered in line with their individual support plans which described their needs and wishes well.

People’s dietary needs were well catered for, with plenty of choice available. People spoke highly of the variety of foods available and we saw menus were planned to ensure people’s preferences were met.

People were cared for by sufficient numbers of staff. The staffing arrangements were flexible to adapt to the individual needs of people who used the service. Health, care and support needs were assessed and met by contact with health professionals who were seen as part of the team in place to deliver consistent care when people used the short break service.

Staff were trained in the principles of the Mental Capacity Act (2005), and Deprivation of Liberty Safeguards. They could describe how people were supported to make decisions to enhance their capacity and where people did not have the capacity decisions had to be in their best interests.

Staff were aware of how to support people to raise concerns and complaints and we saw the provider learnt from suggestions made and made improvements to the service. There were effective systems in place to monitor and improve the quality of the service provided and a commitment from the management team to constantly drive improvements forward.