The Park Medical Group, Fawdon, Newcastle Upon Tyne.
The Park Medical Group in Fawdon, Newcastle Upon Tyne is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 8th May 2015
The Park Medical Group is managed by The Park Medical Group.
Contact Details:
Address:
The Park Medical Group Fawdon Park Road Fawdon Newcastle Upon Tyne NE3 2PE United Kingdom
Telephone:
01912851763
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2015-05-08
Last Published
2015-05-08
Local Authority:
Newcastle upon Tyne
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Park Medical Group on 25 February 2015. The practice has two locations registered with CQC; Fawdon Park Road and Kingston Park Avenue. We visited both of these locations as part of the inspection. The practice was rated as good for all domains and population groups.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. There were comprehensive safety systems in place.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified.
Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. Data showed that patients rated the practice higher than others for several aspects of care. We saw that staff were considerate with patients, treated them with understanding and maintained confidentiality.
Information about services and how to complain was available and easy to understand.
Patients we spoke with and those who completed CQC comment cards indicated they felt they could obtain appointments, including urgent appointments, when needed. The practice operated a nurse practitioner triage system and a rapid access clinic. The practice were aware of the needs of the local population and there was good continuity of care.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which they acted on.
We saw one area of outstanding practice:
The practice had continually monitored and audited the appointment system over several years to ensure that patients could obtain timely appointments with a GP which suited their needs.
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