The Pavilions is registered to provide personal care to people living in their own flats within an extra care housing complex. There were 37 people receiving personal care from the service when we visited.

This inspection was undertaken by one inspector. At the last inspection on 6 May 2015 the service was rated as ‘Good’. At this inspection we found the service remained ‘Good’.

A registered manager was in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to manage risks to people using the service and to keep them safe. This included assisting people safely with their mobility, environmental risks and medicines.

There were sufficient numbers of staff to safely assist and support people. The recruitment and selection procedure ensured that only suitable staff were employed to provide care and support to people using the service.

The registered manager and staff understood the requirements of the Mental Capacity Act (MCA) 2005. People were supported to have choice and control over their lives as much as possible. Staff supported people in the least restrictive way possible; the policies and procedures in the service supported this practice.

People’s needs were assessed and reviewed, so that their care was delivered in a consistent way. The management staff and care staff were knowledgeable about the needs of people that they supported.

Staff received training to give them the skills and knowledge to meet people’s needs. People were supported and assisted with their personal care needs and their daily routines, and accessing on site services and activities.

People received appropriate support to maintain a healthy diet. Staff offered people assistance in choosing the meals they wished to eat. These choices were respected and actioned by staff.

People were assisted to have access to a range of health care professionals, when they needed them.

Staff knew what was expected of them and staff were observed to assist and support people in a compassionate and respectful way during our inspection.

There were processes in place to assess, monitor and improve the service. People had been consulted about how they wished their care to be delivered and their choices had been respected. People, their relatives and staff were provided with the opportunity to give their feedback about the quality of the service provided.

Further information is in the detailed findings below.