When we inspected The Perfect Smile Studios on 21 January 2014 we found that people were provided with information about their treatment and they were asked for their consent. One person told us, “I sat with [the practice manager] who went through everything and then asked me if I wanted to come back for a consultation. Then [the dentist] explained everything in so much detail.” Another person said, “[The dentist] explained all the advantages and disadvantages so I knew exactly what I was getting.”

People’s needs were assessed and treatment was planned and delivered in line with those individual needs. People told us that they experienced an unhurried, individualised service and that they felt in control of the process throughout. One person told us, “I’ve always been treated as an individual and the way I was feeling [during treatment] has always come first.”

There were effective systems in place to reduce the risk and spread of infection. The instrument decontamination process was in accordance with the Department of Health guidance on decontamination for dental practices. One person told us, "[They are] very clean and hygienic.” Another person told us, “It’s spotless."

Staff received appropriate professional development that was relevant to their role. This included professional development and other key training. Staff were supported through an effective supervision and communication system.

The provider carried out a range of audits and was responsive to the findings.