We spoke with four people and one relative during our visit. Overall there was an extremely high level of satisfaction with the services provided at The Prostate Centre Limited. They described the centre as “wonderful”, staff as “incredible” and said that staff were very good at dealing with their questions and their treatment in a caring, sensitive and efficient way. They felt very involved with their choices about care and treatment. We did not receive any negative comments from any of the people we talked with and they had and would recommend the centre to friends.

People were assessed and saw a doctor or nurse at each visit. This included tests, consultation and discussions about treatment. Their progress was monitored. People gave informed consent before biopsy or surgery.

There were effective systems in place to reduce the risk and spread of infection. The centre was clean and well maintained. Staff had access to a range of infection control policies.

There were detailed systems for reviewing the quality and safety of the service provided which included audit, feedback, review of incidents and complaints.

Overall there was an extremely high level of satisfaction with the services offered at The Prostate Centre Limited. Men who are referred to the centre often found that they were anxious and very concerned about their health and the diagnoses they had or were going to receive. They described their relief that the staff were dealing with their questions and their treatment in a caring, sensitive, competent and efficient way. They felt very involved with their choices about care and treatment. We did not receive any negative comments from any of the people we talked to when we visited.