During this inspection we spoke with six people who used the service, the registered manager, four dentists and five other staff on duty. We saw all five treatment rooms and looked at documents relating to the running of the service.

People told us they had confidence in the practice. They had been given good information and advice. One person said, “I feel fully informed, but not patronised.” People told us the receptionists have varied but “are all excellent now, all helpful". Each person said they were happy with the levels of confidentiality and privacy maintained in the practice - "Our privacy is not in question.”

The practice is on the first floor of a listed building, where permission has not been granted for a lift or stair-lift. Several people said that the stairs caused them anxiety but they would continue coming here while they could.

We found that staff maintained good practice in explaining treatments and gaining people’s informed consent. We saw that the practice was clean and hygienic. Suitable arrangements were in place to appoint staff. There were systems in place to gather feedback from people who used the service and to monitor the quality and safety of the service.