Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Rise Group Practice on 31 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• All patients over the age of 75 received a care plan.
• Information about services and how to complain was available and easy to understand.
• Patients we spoke with on the day said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The results of the GP Patient survey were lower than the Clinical Commissioning Group (CCG) and national averages.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

• Carry out portable electrical equipment testing.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice