The Rothbury Practice in Rothbury, Morpeth is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th May 2016
The Rothbury Practice is managed by The Rothbury Practice.
Contact Details:
Address:
The Rothbury Practice Whitton Bank Road Rothbury Morpeth NE65 7RW United Kingdom
Telephone:
01669620339
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-05-16
Last Published
2016-05-16
Local Authority:
Northumberland
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Rothbury Practice on 11 February 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which they acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
We saw some areas of outstanding practice:
The practice responded quickly to provide care to approximately 450 extra patients from a nearby practice, which was closed down at short notice last autumn. This represented an 8% increase in the patient list size of the practice. Both clinical and administration staff worked extra hours to ensure that all of these patients were registered quickly and that nobody was overlooked. Extra staff were recruited to ensure medical records and prescriptions were transferred correctly. The practice has managed this task without negatively impacting on the 450 patients or their existing patient population.
The practice provided end-of-life care, in conjunction with the local palliative care team, which had a strong, visible, person-centred approach. Patients were assigned to a named GP who oversaw their care, while another GP was assigned to offer support to family members. The practice had also developed a template to improve communication between services involved in managing the end-of-life care of their patients. We saw evidence and received feedback from patients to show that this end-of-life service was greatly appreciated.
The areas where the provider should make improvement are:
Provide appropriate training to staff who act as chaperones to assist them to perform this role.
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